toGO endeavours to keep the cars fuelled with gasoline however it is your responsibility to ensure you have enough fuel for your trip. If fuel drops to 1/4 volumes of the tank capacity you must go to Esso fuel station in Cyprus and fuel the toGO car. Please use the toGO fuel card located in in the car’s glovebox. Esso fuel station locations can be found here: https://www.esso.com.cy/en/stations.
The fuel card will only accept charges relating to the fuel type listed on the inside of the cars petrol flap. After you have completed refuelling please use the card to pay for the fuel and return the fuel card into the glove box.
The fuel card remains the property of toGO. You must not:
- Use the fuel card to purchase fuel that has not been put into the toGO car.
- Copy, manipulate or destroy the toGO card in any way.
You acknowledge and take full responsibility for any unauthorised charges that have occurred on the fuel card whilst in your control. You understand and accept that if there is a discrepancy in the fuel you have put in the car and what has been charged to the fuel card, that you are personally liable for payment and your toGO Membership may be terminated as a result.
If the fuel card of your car is lost, stolen, damaged or malfunctioning, you must Contact toGO immediately to prevent any unauthorised use. If the fuel card has not been returned to the card holder in the car’s glove box, the individual trip will not complete.
If it is not practical to use the fuel card, you may refuel the car yourself and submit to toGO within 30 days a photo of the fuel receipt. toGO will require you to confirm the receipt details showing the date, time, location and GST number of fuel station, type and volume of fuel purchased and the total fuel amount. You will have the option to have the funds refunded to your nominated payment method saved in your Driver Profile. If your toGO account is in deficit, toGO will automatically apply the credit to your account.
If you submit a fuel reimbursement claim, an administration processing fee as detailed within the Pricing Schedule may be applicable for acts of negligence such as putting the incorrect fuel in the car and/or intentionally choosing to not use the toGO supplied fuel card or refuelling station.
If the car runs out of fuel when on hire to you please Contact toGO. Please note you will be liable for call out, tow and salvage fees associated with retrieval storage and repair of the car, together with all costs of retrieval or relocation a non-returned car.